Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Ciocca Volkswagen.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Ciocca Volkswagen.
Dec 14, 2016
Posted 404 days ago
I was smelling hot oil when the engine got...
I was smelling hot oil when the engine got warm and I had the heater/fan on. I took my 1995 VW Cabrio Convertible to Cicocca to have it checked out. The problem was a broken dip-stick but while they were checking out the vehicle they found a coolant hose that was very swollen and could have exploded at any time. They suggested I change that as well which I agreed to. Thank goodness they were very thorough and found the hose because I could have lost all my coolant had the hose exploded. This is the 3rd time I have been to Cicocca in the past 2 months (the other time was inspection and repairs and they also found a safety issue with the steering as well as repaired a very bad mistake another mechanic had made.). The staff is courteous, helpful and the mechanics are top notch. Needless to say Cicocca is the only place I will take my Cabrio. I tell everyone I know what a great organization Cicocca is. Good job!!!