Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Ciocca Volkswagen.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Ciocca Volkswagen.
Jul 5, 2017
Posted 202 days ago
Let me start by saying i have been coming...
Let me start by saying I have been coming to Ciocca for some time now. I live in Easton PA and Young VW is about 10 minutes from my house, I drive almost 25-30 minutes to Ciocca because of the service I get. However, for this appointment, I did not get a good level of service. The service member was rude and not helpful at all. I have to say I really could not believe the tone and lack of customer service I received from the service advisor. The member did later apologize but I do not think he apologized because he was actually sorry. I had to share my experience. I know I will be back to Ciocca in the future but I will never use that service advisor again.