Volkswagen
Sales: (610) 797-6330 | Service: (610) 797-6330 | Parts: (610) 791-4177
Reviews > Matt D.

Posted 202 days ago

Confirmed Service Customer

Let me start by saying i have been coming...

Easton, PA

Let me start by saying I have been coming to Ciocca for some time now. I live in Easton PA and Young VW is about 10 minutes from my house, I drive almost 25-30 minutes to Ciocca because of the service I get. However, for this appointment, I did not get a good level of service. The service member was rude and not helpful at all. I have to say I really could not believe the tone and lack of customer service I received from the service advisor. The member did later apologize but I do not think he apologized because he was actually sorry. I had to share my experience. I know I will be back to Ciocca in the future but I will never use that service advisor again.

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