Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Ciocca Volkswagen.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Ciocca Volkswagen.
Oct 13, 2015
Posted 826 days ago
I brought in my 2013 vw for its 20,000...
I brought in my 2013 VW for its 20,000 mile check-up. I scheduled my appointment online, making sure to leave a comment/request that I be called if my services could not all be completed in one visit. While the counter man was very kind and apologized, he told me--after I showed up--that I would have to come back for part of my service...not enough time. In short, I did not receive the requested courtesy call that could have saved me a second visit, b/c I would have just re-scheduled the whole thing. I would recommend Faulkner for its customer service; however, I will NEVER schedule an appointment online again. It is pretty obvious that no one really looks at those.