Volkswagen
Sales: (610) 797-6330 | Service: (610) 797-6330 | Parts: (610) 791-4177
Reviews > Kelly B.

Posted 826 days ago

Confirmed Service Customer

I brought in my 2013 vw for its 20,000...

Macungie, PA

I brought in my 2013 VW for its 20,000 mile check-up. I scheduled my appointment online, making sure to leave a comment/request that I be called if my services could not all be completed in one visit. While the counter man was very kind and apologized, he told me--after I showed up--that I would have to come back for part of my service...not enough time. In short, I did not receive the requested courtesy call that could have saved me a second visit, b/c I would have just re-scheduled the whole thing. I would recommend Faulkner for its customer service; however, I will NEVER schedule an appointment online again. It is pretty obvious that no one really looks at those.

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