Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Ciocca Volkswagen.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Ciocca Volkswagen.
Dec 23, 2017
Posted 28 days ago
I am overall disappointed with my...
I am overall disappointed with my experience at Ciocca Volkswagon. I still owe a large amount of money on my Jetta, and there were too many repairs that needed to be done withint the time that I bought it. This past service visit, I was quoted for $2,100. When I heard this number, I could not believe my ears. I understand that the car was not new when I bought it, but the brake levels, and tires should have been in better shape when the car was bought. I had to replace all 4 tires and all the brakes and roters within the year that I've owned the car. I was not told that the pollen filter and regular filter would cost $100. It seemed like the bill included every possible cost that could be given to me. Everything seems overpriced, and the mechanics changed out additional parts that I was unaware about. I am so frustrated with my buying experience.