Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Ciocca Volkswagen.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Ciocca Volkswagen.
Mar 28, 2017
Posted 295 days ago
I checked my gti for a recall notice...
I checked my GTI for a recall notice (suction Pump). When I picked up the car after the work was completed, there was a problem with a cap that kept coming loose and fuel was leaking. I reported this to the staff and they addressed the issue immediately and a replacement part had to be ordered.The mechanic explained the issue and the fact it could not be fixed without a replacement part. I was immediately provided with a rental car and the part was replaced the following morning, the car was detailed to remove any residual fumes and they even filled my tank!Problems occur but it is how the issue is managed that matters to me and the team clearly showed they valued me as a customer and provided a first rate response to my issue.