Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Ciocca Volkswagen.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Ciocca Volkswagen.
Dec 10, 2016
Posted 407 days ago
Brought my 16 gti in for the second...
Brought my 16 gti in for the second scheduled service. When calling to make an appointment the phone was answered quickly and the first person with whom I spoke was able to schedule what I needed without being transferred to any other department. They were able to get me in on short notice for the exact time I had request. From the time I walked into the service department I was greeted with a warm welcome and smile and didn't have to wait at all. They offered refreshments for while I waited and gave me a time frame for the service. While performing the service and inspection they found that I needed an alignment. The service writer discussed the additional repair needed and was able to offer a quick time fram for which I was impressed. They got it out in no time and it now drives as good as new again. I'm normally the kind of person who does all of my own service but due to the kind professionalism and welcome feel I will undoubtedly return for all of my cars needs. On a scale of one to 10, ciocca receives 12 stars in my opinion.