Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Ciocca Volkswagen.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Ciocca Volkswagen.
Oct 16, 2017
Posted 99 days ago
We were pursuing a low priced mini-suv,...
We were pursuing a low priced mini-SUV, however, we also had a current car that had over $6000 in negative equity. We originally walked into the dealership ready to finance a new car and hopefully collapse the negative equity into the new loan. As new car owners (less than 2 years), we were both very unfamiliar with the process and really didn't know what would be a good or bad deal. We knew we wanted to get rid of the car, as it wasn't safe or practical for the winter weather in our mountainous area, and needed a lot of guidance. Our salesperson, Norberto, was immediately helpful, comforting, attentive and engaging. He was a phenomenal help from the time we walked in until the end of the night when he stayed two hours later to finalize the deal, congratulate us, and walk us to our new car. Mike provided additional reassurance and options along the way to make this entire purchase possible. Both Norberto and Mike genuinely had our our best interest, safety and financial parameters in mind. They presented us with many different options and left the decision entirely up to us, answering all of our questions to help us make the best decision for our situation. We felt cared for from the second we walked in until the very moment Norberto said goodbye at the end of the night. Dan broke everything down in easy to understand ways and made sure we signed all of the paperwork feeling as confident and informed as possible. The entire staff that helped us each added something unique that all came together to create the best dealership experience that we had over the course of the past few months of car shopping. We are very happy to do business with Ciocca, would absolutely recommend to friends and family and will be returning for services and future vehicle needs. We cannot thank the team of people that helped us enough. We are ecstatic with our 2017 Tiguan!