TYPE:ServiceMODEL:JettaYEAR:2023
I want to thank Monica for making this service experience one of the best I have had to date. I cannot think of a single thing that could have been done better. Very fine service.
Average Score (274 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
They told me exactly whats going on and even sent a video. Offered to get me an uber which was nice
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Monica and your entire staff are always wonderful...
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
I was disappointed that the car was not washed after service and the oil change price is a bit on the high side. Staff at the service desk was friendly, efficient and helpful. I felt that the wait time for the oil change took the appropriate amount if time to complete.
TYPE:ServiceMODEL:TiguanYEAR:2020
You gave me an estimate for $4500 and stated my car would not pass inspection. I declined that offer, and two days later passed inspection with zero issues. I don’t trust you at all and will never be back.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
The staff and service mechanics went out of there way to keep me informed and resolve an issue with my steering wheel even though it was only days out of warranty
TYPE:ServiceMODEL:JettaYEAR:2024
The service was done as described within the price quoted
TYPE:ServiceMODEL:BeetleYEAR:2018
Need improvement on the waiting room furniture. Torn, no support . Not very inviting or comfortable . Needs a real face lift. up .
TYPE:ServiceMODEL:JettaYEAR:2020
Deceitful business practices. Car needed a repair and said it would be a 4 hour job. I authorized the work. Was called after 2.5 hours (which included their 1 hour lunch break) saying the car was done. I was shocked when I was charged $819 in labor for a 1.5 hour job. I questioned it to the service manager and he said “we charge what VW tells us to charge and for this job it is 4 hours”. I expressed how I didn’t think that was fair and was told that I had a “skilled tech who was able to get the job done much quicker”. I just think it was wrong to not tell me that I was going to be billed 4 hours regardless before signing off the work. This was an enormous financial burden that I would not have undertaken knowing the work would’ve been completed in under half the time, with that dealership profiting off of an arbitrary time assigned to the work.