TYPE:ServiceMODEL:AtlasYEAR:2025
Your dealership did not have a loaner car available for me to use for the five days it took to diagnosis/work with VW Tech, to find the problem and complete the repair.
Average Score (251 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
I have had my brand new 2025 Atlas cross sport in for service five different times in three months for a check engine light. I will be bringing it back on Monday for the sixth time. The first few times I was told no issue was found. Another time a wiring relay was bypassed /patched. Last time it was a pump replaced. Each time, the light comes back on. I have spoken to the service manager twice. To say that I am frustrated is an understatement.
TYPE:ServiceMODEL:TiguanYEAR:2021
My car was brought in for an oil change. I was told there was a "bad leak" in the oil pan gasket, and the repairs would cost over $1,000.00. I left, took my car to another car repair business, which informed me that they do not feel that the issue is with the oil pan gasket. I have been misled and taken advantage of, as this car is not very old AND has had multiple problems since I purchased it. The individuals at Ciocca appear to be indifferent.
TYPE:ServiceMODEL:AtlasYEAR:2021
Monica Bojt is amazing! She is so friendly and has been helping me with my services for a long time now. She is always so kind and tries to do the best that she can to help and give as much information as possible. She is a value to the company and should be recognized!
TYPE:ServiceMODEL:TiguanYEAR:2024
Monica, my advisor was kind and helpful. I was impressed when I arrived at the service center Monica was out gathering info on vehicles on the lot that were in for service that day Kayla (another advisor) who wasn’t assigned to me called me over and got me signed in so I wouldn’t have to stand there and wait.
TYPE:ServiceMODEL:TiguanYEAR:2019
This is my second attempt at the survey, it looks like the first one didn’t go through. I brought my car in to have the oil sensor light repaired. The service team called me for clarification and to make the recommendation that a full diagnostic be done on the car to make sure they determine the cause of the problem. The diagnostic fee was $200. I approved having the diagnostic done. I was told the solution was to have the Oil pressure sensor replaced. I proved that as well. The full service cost over $350. I took the car home that day, then drove it to work the next morning. That morning, I was on a call with someone from the Volkeswagon service team because I was trying to figure out how to fix my automatic window function on the front windows of my car. When I started my car to go through the steps, the oil sensor light popped up on my Dashboard again. I now have another appointment scheduled for next week. After that call, I texted the service advisor that I’ve been working with for the oil sensor the day before. Their response was…… Oh my gosh I am sorry about that. My immediate response was to let them know that my expectation is I would not have to pay for a full diagnostic when I bring the car back. I have not heard from anyone at Volkeswagon since then. Volkswagen dealer service center work comes at a high price. Expected to work to be done correctly.
TYPE:ServiceMODEL:TiguanYEAR:2018
Excellent staff, very knowledgeable and communicates each step to ensure vehicle is running at peak condition
TYPE:SalesMODEL:Golf GTIYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Very expensive for just an oil change
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Wonderful In-N-out Monica was very knowledgeable and keeps it real on what I need to get done