TYPE:ServiceMODEL:JettaYEAR:2022
The service department is outstanding. Especially Monica. She’s the epitome of everything a person could ask for in an advisor!
Average Score (251 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:Golf GTIYEAR:2018
Monica kept me informed. Also, appreciated video from mechanic
TYPE:ServiceMODEL:Golf GTIYEAR:2022
Monica was great. Work was performed fast and efficiently.
TYPE:ServiceMODEL:AtlasYEAR:2024
It would have been 5 stars however the oil cap was on incorrectly making my wife have to return and wait for the mechanic to find out why the fix engine lite was on. It really messed up her work day otherwise a 5 star review would be the one chosen. Everything was great until she started driving away and the check engine light came on
TYPE:ServiceMODEL:TiguanYEAR:2022
Fast and convenient.
TYPE:ServiceMODEL:TaosYEAR:2022
I was very disappointed in the service staff professionalism and the in accuracies. The Service Advisor Alley Bohal doesn't acknowledge her mistakes and try to brush it off by blaming the new system instead of looking into matters a little further and investigate but rather lie about it. Then put Mark Robbins Service Manager on who don't have a clue as to what's going on and it's the system once again and it would take too much of their time to check. There is much more to this, and I will be contacting the corporate office which she said she don't know the corporate office information. What kind of employees you have working for you who don't know their corporate office.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Everyone was super friendly and understanding. I didn't feel uncomfortable, I also didn't feel intimidated.
TYPE:ServiceMODEL:JettaYEAR:2020
Time to schedule was good & shuttle service was convenient.